FAQ 2017-12-05T12:13:39+00:00

Q. What options are available on the ALCO Steamer?

A. Our base model starts at $3995 and it will include a 1 year parts and labor warranty. We offer several fantastic add on features such as Automatic Water fill, Quick drain connection, up to a 5 year warranty, and a single or double stack stand. Contact us for pricing and more information on our options.

Q. Will the Alco Steamer function the same as other steamers that I have owned?

A. Our steamer functions the same as a previous steamer you may have owned but there are differences in the cook speed, build quality, and user friendly design. These three of the most important things you can look for when choosing a steamer and will be the most likely things you’ll notice when you receive your steamer. The Alco steamer cooks with pressure which speeds up cooking times over non pressurized steamers.

Q. What are my payment options?

A. We have several payment methods available. You can pay by credit card, check, ACH (electronic check), wire transfer, or you can finance through our lending program.

Q. How long will it take for my steamer to arrive?

A. Most of the time we have steamers in stock ready to ship. Generally it will go out within 24-48 hours after ordering. If there are high volumes of orders it could take a bit longer. Our staff works extremely hard to make sure our customers receive their steamers promptly.

Q. How long does shipping take?

A. Generally it takes between 2-5 business days depending where you are located in the country.

Q. How is the steamer shipped?

A. The steamer will be packed and secured on a pallet shipped by freight. It will be delivered with a lift gate unless specified that you have a loading dock. Scheduled delivery time options are available upon request.

Q. How much is shipping?

A. Shipping is calculated depending upon where you located. If you have a loading dock and don’t need a lift gate please let us know and we will be able to get a lower rate for you. Click here to be taken to our contact page.

Q. What is the maintenance requirements for this steamer? Will I have to flush the steamer with chemicals to remove lime?

A. No, you’ll never be required to run chemical cycles through this steamer. The only regular maintenance you’ll be required to perform is the draining of water to clean the steamer for sanitary purposes.

Q. What model is right for me?

A. The vast majority of our customers benefit greatly from the automatic water fill option. Most likely you’ll fall in this category as well. If you do not have a water supply then the base model will still work perfectly for you. The only requirement will be to manually fill the steamer with water. You’ll also need to know what type of power is in your kitchen. Whether it be 208/240 single phase or 208/240 three phase. If you have any questions please click here to contact us.

Q. Why is the Alco Steamer the best valued steamer on the market?

A. We are able to achieve our low purchase price by manufacturing our steamer in house. We form all of the stainless steel that is used for the steamer. This means no outsourcing to other companies saving marked up labor cost. On top of that, we only sell direct to our customers. This ends up saving our customers thousands in distributor mark ups and fees.