1-5 Year option Manufacturer Warranty
Alco Steamer warrants that your steam cooker will be free of defects in material and workmanship under normal use for a period of 1 to 5 years from the date of shipment from the factory depending on option selected.
During the warranty period, Alco Steamer also agrees to pay any factory authorized equipment service agency for reasonable labor required to repair or replace parts due to defects in material or workmanship, provided the service agency has received advance approval from Alco Steamer factory service to perform the repair or replacement.
Alco Steamer offers a 1-5 year parts and labor warranty option which is the proper amount of time for a commercial piece of equipment. The Alco Steamer is the most reliable steamer on the market. You’ll have lifetime support even after your warranty expires. We supply our customers with parts needed outside of the warranty period at fair prices. We don’t outsource our parts, all needs can be fulfilled by Alco directly.
Alco Steamer handles service in a very unique way. There is an 800 number and the serial number on the front of the unit. If there is a problem you call the factory technician and explain the problem to him. He will be able to diagnose the problem. The problem might require some parts. Alco Steamer will overnight the parts to your establishment and schedule a service technician for the next day. The technician will change any necessary parts and call ensure the steamer is fully operational. This method of handling a service problem gets your steamer back in operation quickly, which saves you money and headaches.